Agree the leak-survey terms before booking

What to put in the survey quote

• The property and area being investigated, including access to communal spaces or neighbouring premises.
• The proposed investigation, any limits and whether opening surfaces requires separate permission.
• The attendance charge, survey charge and how additional time is approved.
• The findings you will receive, including any written report and photographs agreed in advance.
• What happens if the leak is intermittent, inaccessible or outside the agreed area.
• Whether repairs, making good and a return visit are separate charges.

What if the leak is not found?

Ask this before booking. A survey can identify limitations or narrow an investigation without locating a repair point. Do not assume that “no find, no fee” applies because of a search result, a page address or another company’s terms. Any special charging arrangement must be expressly agreed in your quote.

If insurance is involved

Contact your insurer about its requirements before authorising investigation intended for a claim. Keep the quote, agreed scope and invoice. A contractor’s report does not by itself establish that your policy will reimburse the cost.

Describe the symptom, not a guessed part

Tell us where water or damp appears, whether it is active, what has already been repaired and whether a neighbouring property is affected. Provide the postcode and access arrangements. If there is active flooding or an electrical hazard, explain that when calling rather than waiting for an online reply.

Leak detection services · Published pricing · Signs of a hidden leak